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Legal Framework for Your j3live Account

These pages set out the rules, rights and responsibilities that apply when you hold an account with j3live. Access to the platform is subject to local law and is available only where local law permits — including your payment activity via Touch 'n Go…

Account TermsData Handling PolicyCookie NoticeJurisdiction NoticeContact Rights
j3live Legal Framework for Your j3live Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you need to raise a legal query, request a copy of your account data, or flag a policy concern, use one of the direct channels below. We aim to acknowledge requests within one business day and route them to the right team without you needing to follow up repeatedly.

Team online

Live Chat

Start a live chat session directly from your account dashboard. State that your query is a legal or data matter so the agent escalates it to the correct team without delay.

Email Support

Send your written request to our support address found in the Help section of your account. Attach any relevant account reference numbers so we can locate your record quickly.

Account Verification Path

Data access and account-closure requests require identity verification first. Follow the ID upload step in your account settings, then submit your request through live chat or email.

DATA AND SECURITY STANDARDS

How We Handle Your Data and Account Security

Account security and data handling are not afterthoughts here — they are built into the account flow from the moment you register. Here is how we operate across the four areas that matter most to your legal position as an account holder.

Data Storage and Retention

Your account data — including transaction records from Touch 'n Go eWallet, Boost, and GrabPay deposits — is retained for the period required by applicable law. You may request a summary of stored data at any time via email.

Cookies and Tracking

We use session cookies to keep your account active and analytics cookies to improve navigation. You can adjust cookie preferences through your browser settings; disabling analytics cookies does not affect account functionality.

Account Access Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, change your password immediately from the Security section of your account and contact support to flag the session.

Requesting Changes or Deletions

To update personal details or request account closure and data deletion, verify your identity via the ID upload step, then submit the request through live chat. We process deletion requests within the timeframe local law requires.

Common Questions About Your Legal Rights

Below are questions we hear often about account terms, data rights and policy contact. If your question is not covered here, reach us via live chat from your account dashboard.

The full terms are linked on the registration page, before you submit any details. You can also find them in the Help section of your account once you are logged in.

Access depends on local law and is available where local law permits. We apply eligibility checks at registration; if your location or circumstances do not meet the requirements, you will be notified at that point.

We hold registration details, login records, transaction history — including payments via Touch 'n Go eWallet, Boost, and GrabPay — and any identity documents submitted for verification. You can request a summary by contacting support.

Complete the identity verification step in your account settings, then send a deletion request via email or live chat. We process it within the timeframe required by applicable law and confirm when it is done.

Payment reference data — including your Touch 'n Go eWallet or GrabPay transaction references — is used only for account verification and withdrawal processing. It is not shared with third parties for marketing or profiling.

We send an update notice to your registered email address before changes take effect. Continuing to use your account after that date constitutes acceptance of the revised terms. You may close your account if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.