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Terms Conditions That Govern Your j3live Account

These terms set out the rules that apply when you open and use a j3live account, including how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, what we expect from you, and what you can expect from us.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost, GrabPay coveredRM-denominated account transactionsContact us to raise a query or dispute

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RAISE A TERMS QUERY

How to Reach Us About These Terms

If any part of these terms is unclear or you believe an account action was applied incorrectly, reach out through one of the channels below. We aim to acknowledge every query and provide a substantive response — not just an automated receipt. For urgent account matters such as a frozen wallet or a disputed transaction, live chat is the fastest path.

Team online

Live Chat

Open the chat window from any page on j3live. For account-suspension queries or payment disputes, include your registered email and transaction reference.

Email Support

Send a detailed account query to our support address. Attach a screenshot of any transaction you are disputing, including the payment method used — Touch 'n Go eWallet, Boost, or GrabPay.

Account Help Centre

Our help centre covers common terms questions: account verification steps, withdrawal holds, and what triggers a review. Check there before raising a formal query.

What These Terms Actually Cover

j3live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on j3live, you agree to be bound by these terms. They cover your registration, the accuracy of the personal details you provide, how funds move in and out of your account, and what happens if a transaction is disputed. When you deposit

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via Touch 'n Go eWallet, Boost, or GrabPay, the amount is credited to your account wallet after the payment provider confirms the transfer — we do not hold funds in transit beyond that confirmation step. Withdrawals follow a verification process: we confirm that the account receiving
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the funds matches the name on your j3live profile. This is not negotiable and exists to protect you as much as us. You are responsible for keeping your login credentials secure. If you share access with someone else or use account details that are not your
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own, we reserve the right to suspend the account pending review. Any suspected misuse — including duplicate accounts or attempts to circumvent regional access rules — may result in funds being held while we investigate. These terms are governed by the laws of the jurisdiction in
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which we operate, and your access remains conditional on local law in your region. Players in Seremban and everywhere else in Malaysia are subject to the same account terms without exception.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT SECURITY POSTURE

How We Protect Your Account Under These Terms

Security and data handling are built into the terms, not added as an afterthought. Here is how we apply them in practice — four areas that directly affect your account experience and what you can do if something does not look right.

Data Handling

We collect only the details needed to verify your identity and process payments. Your data is not sold to third parties. We retain account records for as long as required by applicable law, then delete them.

Account Security

Your account is protected by password and OTP verification on login. If you receive an OTP you did not request, contact live chat immediately — do not enter it. We will never ask for your password by chat or email.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your language and currency preferences. No advertising-network cookies are placed without your awareness. You can clear cookies via your mobile browser settings at any time.

Requesting Changes or Corrections

To update personal details on your account — name spelling, phone number, registered email — submit a request via live chat with supporting ID. Changes take effect after verification, usually within one business day.

Common Questions About These Terms

These are the questions we get most often from account holders about how these terms apply to real situations — payments, access, disputes, and account closures.

Yes. These terms cover all payment methods available on j3live, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. The same rules apply regardless of which wallet you use to fund your account.

We will notify you of material changes before they take effect, either by email to your registered address or via a notice on the platform. Continued use of your account after a change constitutes acceptance of the updated terms.

Raise it through live chat or email with your account reference. We review disputes on their merits and will explain the basis for any account action. If you remain unsatisfied, these terms set out the escalation path.

Yes. You may request account closure at any time by contacting our support team. Any remaining wallet balance will be processed back to your verified payment method — Touch 'n Go eWallet, Boost, or GrabPay — after identity confirmation.

Access to j3live is available only where local law in your region permits. It is your responsibility to confirm that using this platform is lawful in your location. We may restrict access if we determine a region is not covered.

We retain account data for the period required under applicable law following closure. After that retention period, records are deleted. You may request a copy of your data before or during that window via our support email.

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