Reference

What j3live Does With Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account or make a deposit, how we store it, and what rights you hold over it.

Account data handled securelyLocal e-wallet payment data coveredYour rights clearly statedContact path for data requestsApplies where local law permits

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What We Collect and Why We Collect It

j3live Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and account credentials. When you fund your account via Touch 'n Go eWallet, Boost or GrabPay, we receive a transaction reference and amount — we do not store your full wallet credentials on our servers. We also

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collect device and browser session data to keep your account secure and to detect unusual login patterns. If you contact our support team, that conversation log is stored to help resolve follow-up queries. We use this data to operate your account, process withdrawals back to your
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nominated e-wallet, and fulfil any legal obligations that apply in the jurisdiction where you access the platform. We do not sell your personal data to third parties for marketing. Data retention follows our internal schedule; once that period ends, identifying information is deleted or anonymised. You
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can request a copy of your stored data or ask us to correct inaccurate details at any time — see the contact section below for how to reach us. Access to this platform and the related data practices is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

Our data practices cover four key areas: how your account information is secured, what cookies we place, how long we keep your data, and how you can request changes. Each area is handled at the account level, not just at the network level, so your payment history and session records are subject to the same protections as your login credentials. Players in Melaka and across Malaysia access the same account-level protections regardless of which device they log in from.

Account Security

Login sessions use encrypted tokens. Unusual access attempts trigger an OTP verification step to your registered mobile number before the account is accessible again.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings.

Data Retention Schedule

Account records are kept for as long as your account is active plus the retention period required by applicable law. After that, identifying fields are deleted or anonymised.

Requesting Changes

You may request access to your data, ask us to correct errors or request deletion where legally permitted. Submit requests via live chat or the email in your dashboard.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to access, correct or delete your personal data, our support team handles those requests directly. Reach us through live chat on the platform, by email at the address listed in your account dashboard, or via the in-app support form. We aim to acknowledge all data-related requests within two business days and provide a full response within the timeframe required by the applicable jurisdiction.

Team online

Live Chat

Open live chat from your account dashboard. The fastest path for access requests, correction queries or questions about what data we hold on your account.

Email Support

Send your data request to the email address shown in your account settings. Include your registered name and account ID so we can locate your records promptly.

In-App Form

Use the support form inside the platform to submit a written data request. Your submission is logged with a reference number so you can follow its progress.

Common Questions About Your Privacy on j3live

These are the questions we hear most often from people checking how their account data is managed. If your question is not covered here, live chat is the direct path to a specific answer.

We collect your name, email address, contact number and the details you provide during account verification. Payment references from Touch 'n Go eWallet, Boost or GrabPay transactions are also logged for withdrawal matching.

No. We receive a transaction reference and confirmed amount from the payment gateway — your full wallet login details and PIN never touch our servers at any point in the deposit flow.

Yes. Submit a data access request via live chat or the email address in your account dashboard. Include your account ID and we will compile your records within the applicable legal timeframe.

We retain account data for the period your account is active plus whatever retention window the applicable jurisdiction requires. Once that window closes, identifying fields are deleted or anonymised.

We do not sell or share your personal data with third parties for marketing. Data is shared only with payment processors needed to operate your deposits and withdrawals, and where required by law.

Contact us through live chat or the in-app support form. State what needs correcting and provide the accurate information. We will update your record and confirm the change once verified.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBorneo Rainbow Slots Infoj3live Glossary

What j3live Does With Your Personal Information

Data Handling, Cookies, Security and Retention

Account Security

Cookies and Session Data

Data Retention Schedule

Requesting Changes

How to Reach Us About Your Privacy

Live Chat

Email Support

In-App Form

Common Questions About Your Privacy on j3live

01 What personal data does j3live collect when I open an account?

02 Does j3live store my Touch 'n Go eWallet or Boost wallet credentials?

03 Can I request a copy of all the data j3live holds about me?

04 How long does j3live keep my account data after I stop using it?

05 Does j3live share my data with third parties for marketing purposes?

06 How do I ask j3live to correct inaccurate information on my account?

Privacy Policy

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